Martin came out at gave me some great advice after discovering that I had a rare type of leak with my kitchen faucet. There was a miscommunication on my part, I was supposed to have the faucet already, but did not. He did not charge me for the time, and was extremely friendly despite my mistake. They are very thorough and honest, and I originally chose them because they had the best quote, so the price was very reasonable. I would recommend them to anyone!